Directory
Home SOS
When the basement is taking water in Palatine at 11 p.m., start with the village desk and the utility that owns the line. The numbers below are the ones villages and utilities publish: halls, police non-emergency, public works, Nicor, ComEd, and J.U.L.I.E.
If someone is hurt, the house is on fire, or you can smell gas, call 911 and leave. This page is for the other nights — a pipe after you have shut the main, no heat with everyone safe, a breaker you will not reset, a dead car that is not sitting in a travel lane.
Utilities, every town
- Nicor Gas (emergency)Leave the building if you smell gas. Do not call a plumber first.888-642-6748
- ComEd outages1-800-EDISON-1. Check the outage map before you wait on hold.800-334-7661
- J.U.L.I.E. (call before you dig)Illinois one-call. Also 800-892-0123.811
- IDFPR license lookupLook up plumbers, roofers, and other licensed trades before you hire.
All townsArlington HeightsPalatineInvernessSchaumburgBuffalo GroveMount ProspectDes PlainesHoffman EstatesRolling MeadowsElk Grove VillageWheelingBarringtonSouth BarringtonLake ZurichLong GroveDeer ParkKildeer
Village, police, and public works
| Suburb | Desk | Phone | Notes |
|---|---|---|---|
| Arlington Heights | Village Hall | 847-368-5000 | 33 S. Arlington Heights Road. Weekdays 8 a.m.–5 p.m. |
| Arlington Heights | Police (non-emergency) | 847-368-5300 | 200 E. Sigwalt Street. After-hours public-works calls often run through this desk. |
| Arlington Heights | Public Works | 847-368-5800 | After hours, use the police desk at 847-368-5300. |
| Arlington Heights | Fire (non-emergency) | 847-368-5450 | |
| Arlington Heights | Arlington Heights Memorial Library | 847-392-0100 | |
| Arlington Heights | Arlington Heights Park District | 847-577-3000 | |
| Palatine | Village Hall | 847-358-7500 | 200 E. Wood Street. Weekdays 8 a.m.–4 p.m. |
| Palatine | Police (non-emergency) | 847-359-9000 | |
| Palatine | Fire (non-emergency) | 847-202-6340 | |
| Palatine | Public Works / Action Line | 847-705-5200 | 24-hour message line for streets, water, and sewer. |
| Palatine | Palatine Public Library | 847-358-5881 | |
| Palatine | Falcon Park Recreation Center | 847-202-5111 | Palatine Park District indoor rec on Hicks Road, near Rand. |
| Inverness | Village Hall | 847-358-7740 | 1400 Baldwin Road (the silos). Weekdays 9 a.m.–4:30 p.m. |
| Inverness | Police (non-emergency) | 847-358-7766 | 1415 Baldwin Road, across from Village Hall. After hours, call 911 even for a service request. |
| Inverness | Building and engineering | 847-358-7960 | Village Hall Annex, 1415 Baldwin Road. |
| Inverness | Inverness Fire Protection District (non-emergency) | 847-991-8700 | Eastern two-thirds of the village. Station at Palatine and Ela Roads. Palatine Rural Fire. |
| Inverness | Barrington Countryside Fire Protection District (non-emergency) | 847-381-2121 | Western third of the village. |
| Inverness | Palatine Public Library | 847-358-5881 | Serves Palatine Township addresses. |
| Inverness | Barrington Area Library | 847-382-1300 | Serves Barrington Township addresses. |
| Schaumburg | Village Hall / 311 | 847-895-4500 | Dial 311 from inside Schaumburg. Staffed 24/7 for non-emergency requests. 101 Schaumburg Court. |
| Schaumburg | Schaumburg Township District Library | 847-985-4000 | |
| Buffalo Grove | Village Hall | 847-459-2500 | 50 Raupp Boulevard. |
| Buffalo Grove | Police (non-emergency) | 847-459-2560 | |
| Buffalo Grove | Vernon Area Public Library | 847-634-3650 | Serves Buffalo Grove from Lincolnshire. |
| Mount Prospect | Village Hall | 847-392-6000 | 50 S. Emerson Street. |
| Mount Prospect | Public Works | 847-870-5640 | 1700 W. Central Road. |
| Mount Prospect | Mount Prospect Public Library | 847-253-5675 | |
| Des Plaines | City Hall | 847-391-5300 | 1420 Miner Street. |
| Des Plaines | Des Plaines Public Library | 847-827-5551 | |
| Hoffman Estates | Village Hall | 847-882-9100 | 1900 Hassell Road. |
| Hoffman Estates | Police (non-emergency) | 847-781-2800 | |
| Hoffman Estates | Fire (non-emergency) | 847-843-4825 | |
| Hoffman Estates | Public Works | 847-490-6800 | |
| Hoffman Estates | Hoffman Estates Park District | 847-885-7500 | |
| Hoffman Estates | Schaumburg Township Library, Hoffman branch | 847-885-3511 | |
| Rolling Meadows | City Hall | 847-394-8500 | 3600 W. Kirchoff Road. |
| Rolling Meadows | Police (non-emergency) | 847-255-2416 | |
| Rolling Meadows | Public Works | 847-963-0500 | |
| Rolling Meadows | Rolling Meadows Public Library | 847-259-6050 | |
| Rolling Meadows | Rolling Meadows Park District | 847-818-3200 | |
| Elk Grove Village | Village Hall | 847-439-3900 | 901 Wellington Avenue. |
| Elk Grove Village | Elk Grove Village Public Library | 847-439-0447 | |
| Wheeling | Village Hall | 847-459-2600 | 2 Community Boulevard. |
| Wheeling | Police (non-emergency) | 847-459-2632 | |
| Wheeling | Fire (non-emergency) | 847-459-2662 | |
| Wheeling | Public Works | 847-279-6900 | 77 W. Hintz Road. |
| Wheeling | Wheeling Park District | 847-465-3333 | |
| Barrington | Village Hall | 847-304-3400 | 200 S. Hough Street. |
| Barrington | Police (non-emergency) | 847-304-3300 | |
| Barrington | Fire (non-emergency) | 847-304-3600 | |
| Barrington | Barrington Park District | 847-381-0687 | |
| Barrington | Barrington Area Library | 847-382-1300 | |
| South Barrington | Village Hall | 847-381-7510 | 30 S. Barrington Road. Weekdays 8 a.m.–4 p.m. Water and sewer questions run through this desk. |
| South Barrington | Police (non-emergency) | 847-381-7511 | Behind Village Hall at 30 S. Barrington Road. Walk-in hours weekdays 8 a.m.–4 p.m. After hours, call 911. |
| South Barrington | Building and engineering | 847-381-7513 | |
| South Barrington | Barrington Countryside Fire Protection District (non-emergency) | 847-381-2121 | One of three fire districts in the village. Check the boundary map. |
| South Barrington | Barrington Area Library | 847-382-1300 | |
| Lake Zurich | Village Hall | 847-438-5141 | 70 E. Main Street. Administration also lists 847-540-1683. |
| Lake Zurich | Police (non-emergency) | 847-438-2349 | |
| Lake Zurich | Public Works | 847-540-1696 | |
| Lake Zurich | Ela Area Public Library | 847-438-3433 | |
| Long Grove | Village Hall | 847-634-9440 | 3110 Old McHenry Road. |
| Long Grove | Police (Lake County Sheriff, non-emergency) | 847-549-5200 | |
| Long Grove | Downtown Long Grove Business Association | 847-634-0888 | |
| Deer Park | Village Hall | 847-726-1648 | 23680 W. Cuba Road. |
| Deer Park | Police (Lake County Sheriff, non-emergency) | 847-549-5200 | |
| Deer Park | Lake Zurich Fire Protection District (non-emergency) | 847-540-5070 | |
| Deer Park | Barrington Area Library | 847-382-1300 | |
| Kildeer | Village Hall | 847-438-6000 | 21911 Quentin Road. |
| Kildeer | Police (non-emergency) | 847-438-6644 | |
| Kildeer | Ela Area Public Library | 847-438-3433 |
Water, sewer, and plumbing
Burst pipes, sewer backups, no water. Shut the main if you can. After hours, village water emergencies often run through the police desk.
| Suburb | Start here | Phone | Notes |
|---|---|---|---|
| Arlington Heights | Public Works | 847-368-5800 | After hours, use the police desk at 847-368-5300. |
| Palatine | Public Works / Action Line | 847-705-5200 | 24-hour message line for streets, water, and sewer. |
| Inverness | Village after-hours line | 847-358-7766 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Schaumburg | Village Hall / 311 | 847-895-4500 | Dial 311 from inside Schaumburg. Staffed 24/7 for non-emergency requests. 101 Schaumburg Court. |
| Buffalo Grove | Village after-hours line | 847-459-2560 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Mount Prospect | Public Works | 847-870-5640 | 1700 W. Central Road. |
| Des Plaines | Village after-hours line | 847-391-5300 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Hoffman Estates | Public Works | 847-490-6800 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Rolling Meadows | Public Works | 847-963-0500 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Elk Grove Village | Village after-hours line | 847-439-3900 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Wheeling | Public Works | 847-279-6900 | 77 W. Hintz Road. |
| Barrington | Village after-hours line | 847-304-3300 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| South Barrington | Village after-hours line | 847-381-7511 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Lake Zurich | Public Works | 847-540-1696 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Long Grove | Village after-hours line | 847-549-5200 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Deer Park | Village after-hours line | 847-549-5200 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
| Kildeer | Village after-hours line | 847-438-6644 | After-hours water and sewer emergencies usually go through public works or the police desk. For a licensed plumber, use the IDFPR lookup. |
Heat and cooling
No heat in January, no cooling in a heat wave, or a furnace that will not start.
| Suburb | Start here | Phone | Notes |
|---|---|---|---|
| Arlington Heights | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Palatine | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Inverness | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Schaumburg | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Buffalo Grove | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Mount Prospect | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Des Plaines | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Hoffman Estates | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Rolling Meadows | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Elk Grove Village | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Wheeling | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Barrington | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| South Barrington | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Lake Zurich | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Long Grove | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Deer Park | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
| Kildeer | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
Electrical
Tripped service, a burning smell at the panel, or a dead circuit you should not reset yourself.
| Suburb | Start here | Phone | Notes |
|---|---|---|---|
| Arlington Heights | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Palatine | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Inverness | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Schaumburg | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Buffalo Grove | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Mount Prospect | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Des Plaines | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Hoffman Estates | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Rolling Meadows | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Elk Grove Village | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Wheeling | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Barrington | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| South Barrington | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Lake Zurich | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Long Grove | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Deer Park | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
| Kildeer | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
Towing
A dead car that is not blocking a live lane. For anything in a travel lane, call the police non-emergency line.
| Suburb | Start here | Phone | Notes |
|---|---|---|---|
| Arlington Heights | Police (non-emergency) | 847-368-5300 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Palatine | Police (non-emergency) | 847-359-9000 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Inverness | Police (non-emergency) | 847-358-7766 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Schaumburg | Police non-emergency | — | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Buffalo Grove | Police (non-emergency) | 847-459-2560 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Mount Prospect | Police non-emergency | — | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Des Plaines | Police non-emergency | — | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Hoffman Estates | Police (non-emergency) | 847-781-2800 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Rolling Meadows | Police (non-emergency) | 847-255-2416 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Elk Grove Village | Police non-emergency | — | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Wheeling | Police (non-emergency) | 847-459-2632 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Barrington | Police (non-emergency) | 847-304-3300 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| South Barrington | Police (non-emergency) | 847-381-7511 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Lake Zurich | Police (non-emergency) | 847-438-2349 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Long Grove | Police (Lake County Sheriff, non-emergency) | 847-549-5200 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Deer Park | Police (Lake County Sheriff, non-emergency) | 847-549-5200 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
| Kildeer | Police (non-emergency) | 847-438-6644 | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
If you are standing in the hallway
- Call 911 if it is life-safety. Call Nicor and get out if it is gas.
- Water in the street or a main break is a village public-works or police-desk call for that suburb.
- A licensed plumber, HVAC shop, or electrician is in the Illinois Department of Financial and Professional Regulation lookup. Ask whether they cover your ZIP tonight.
- Ask every company: Are you licensed in Illinois for this work? What is the after-hours fee? Do you pull permits when the village requires them?