Directory
Home SOS
When the basement is taking water in Palatine at 11 p.m., start with the village desk and the utility that owns the line. The numbers below are the ones villages and utilities publish: halls, police non-emergency, public works, Nicor, ComEd, and J.U.L.I.E.
If someone is hurt, the house is on fire, or you can smell gas, call 911 and leave. This page is for the other nights — a pipe after you have shut the main, no heat with everyone safe, a breaker you will not reset, a dead car that is not sitting in a travel lane.
Utilities, every town
- Nicor Gas (emergency)Leave the building if you smell gas. Do not call a plumber first.888-642-6748
- ComEd outages1-800-EDISON-1. Check the outage map before you wait on hold.800-334-7661
- J.U.L.I.E. (call before you dig)Illinois one-call. Also 800-892-0123.811
- IDFPR license lookupLook up plumbers, roofers, and other licensed trades before you hire.
Showing Mount Prospect only. Open the town sheet.
Village, police, and public works
| Suburb | Desk | Phone | Notes |
|---|---|---|---|
| Mount Prospect | Village Hall | 847-392-6000 | 50 S. Emerson Street. |
| Mount Prospect | Public Works | 847-870-5640 | 1700 W. Central Road. |
| Mount Prospect | Mount Prospect Public Library | 847-253-5675 |
Water, sewer, and plumbing
Burst pipes, sewer backups, no water. Shut the main if you can. After hours, village water emergencies often run through the police desk.
| Suburb | Start here | Phone | Notes |
|---|---|---|---|
| Mount Prospect | Public Works | 847-870-5640 | 1700 W. Central Road. |
Heat and cooling
No heat in January, no cooling in a heat wave, or a furnace that will not start.
| Suburb | Start here | Phone | Notes |
|---|---|---|---|
| Mount Prospect | IDFPR license lookup | — | Illinois does not publish a single after-hours HVAC dispatcher. Look up a licensed HVAC contractor at IDFPR and confirm they cover this ZIP tonight. |
Electrical
Tripped service, a burning smell at the panel, or a dead circuit you should not reset yourself.
| Suburb | Start here | Phone | Notes |
|---|---|---|---|
| Mount Prospect | IDFPR license lookup | — | Look up a licensed electrician at IDFPR. If you smell burning at the panel, leave and call 911. |
Towing
A dead car that is not blocking a live lane. For anything in a travel lane, call the police non-emergency line.
| Suburb | Start here | Phone | Notes |
|---|---|---|---|
| Mount Prospect | Police non-emergency | — | Ask dispatch for the village-contracted tow. Do not pick a random truck off a highway flyer. |
If you are standing in the hallway
- Call 911 if it is life-safety. Call Nicor and get out if it is gas.
- Water in the street or a main break is a village public-works or police-desk call for that suburb.
- A licensed plumber, HVAC shop, or electrician is in the Illinois Department of Financial and Professional Regulation lookup. Ask whether they cover your ZIP tonight.
- Ask every company: Are you licensed in Illinois for this work? What is the after-hours fee? Do you pull permits when the village requires them?